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Shipping & Returns
General Shipping Guidelines
Most items may be returned if new, unused, and unopened in original packaging within 30 days of delivery for a full refund minus shipping costs.
Return shipping costs are the responsibility of the customer unless the item received is deemed incorrect or defective.
A RMA number must be obtained from BUYDIRECTWATERFILTERS before returning items received incorrect or defective. Please follow the return procedures carefully before returning any item to ensure timely credit or refund.
All returned “commercial” products, including, but not limited to, all water coolers, reverse osmosis membranes rated at >100 gpd, UV systems, and large group emergency water products, are subject to a 20% restocking fee.
Point-of-entry reverse osmosis systems are custom based on requests in the individual order and therefore cannot be returned or refunded.
Refunds are processed within 2-5 business days of returned item delivery to BUYDIRECTWATERFILTERS. It may take several more days for bank processing before funds are received.
The above return policy also applies to exchanges. We will apply the payment from the first order, minus original shipping and handling costs, to your second order. You will be responsible for any additional costs for the second order not covered by the credit from the first order. Please note that the original order item(s) must be returned first.
If you prefer, store credit may be issued for the product returned minus shipping costs.
If you have questions, please contact us at
Toll Free: (800) 537-4996